Multi Connect
Multi Channel Customer Service
Talk to your Clients in a single point of contact.
Simplify the customer service experience in a unified way
Conversation by Multichannel Chat
Serve your customers by multiple means (chat on your website, Facebook, WhatsApp) Optimize your resources by scheduling automatic messages that will help your customers find quick answers.
Conversation by Telephone Call
The Multi Connect Agent interface allows you to receive telephone communications at a single fixed or mobile contact number. Get customer data information and transaction history in real-time.
Real Time Monitoring
The Agent dashboard allows you to have a real-time report of each person on the team and their current status. It has options to verify the level of quality of average attention and listening to calls.
Conversation History
Connect allows you to review and evaluate the detail of all conversations Reach new levels of efficiency and standardize your quality of care.
Automatic Call Campaigns
Reach segmented Customer database with automatic calls.
Deliver pre-recorded messages, automated IVR, or seamlessly connect them to a live agent for personalized attention.
Remote Work
Connect is easy to Plug and Play.
Your team can work from any place connected to the Internet.
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